FAQs

Coffee Subscription: How much coffee should I order?

Light Coffee Drinker
1 cup per day per person
2 bags per month

Medium Coffee Drinker
2-3 cups per day per person
3 bags per month

Heavy Coffee Drinker
4+ cups per day per person
4 bags per month

Can I track my order?

Yes, we will send you a tracking number as soon as your order is packaged to the email associated with your order.

What shipping carriers do you use?

We primarily ship USPS in the United States.  We also use UPS and DHL (for international shipments). 

Where do you ship?

Pretty much anywhere in the world.  However, keep in mind international shipping can get costly.

What are the shipping costs?

We offer flat rate shipping on most items and calculated rates as well.  Remember to subscribe and get free shipping on domestic orders.  Please note shipping prices may vary for wholesale orders.

Can I change my order after it has been placed?

We pride ourselves on quick turnaround times.  We cannot guarantee we will be able to change your order once it has been shipped out.  If you would like to make any changes please contact us immediately at sales@theimmortalcoffee.com and please put "CHANGE ORDER" in the subject line and remember to include your name, phone number, and order #.  We will contact you as soon as possible.

Do you offer refunds?

We realize that sometimes orders can get damaged while in transit.  Should your order arrive damaged we will gladly replace or refund your order.  In order to do so we kindly ask for you to take a photo of the goods and email it to refunds@theimmortalcoffee.com with "REFUNDS" in the subject line and write a brief description of how it arrived and please remember to include your name, phone number, and order #.  We will contact you as soon as possible and offer you a full refund or replacement.  For further details on our refund policy please visit our REFUND POLICY page located in the footer menu of the website.  Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

How should I store my coffee?

Seal it shut in the coffee bag and remember to release all air out of the bag and seal it tight.  Do NOT put it in the refrigerator or freezer.  If not storing it in the coffee bag, store in an air tight container and avoid any direct sunlight exposure.

When should I grind my coffee?

It is best to grind your coffee just before brewing.  As soon as you grind the coffee it begins the aging process and oxidizes. 

What water temperature should I use for brewing?

The optimal water temperature for brewing coffee is between 195-205 degrees Fahrenheit (90.55-96.11 degrees Celsius).

How much coffee should I use?

General rule of thumb for regular drip coffee makers is 2 tablespoons every 6 ounces of water or if you want to get extra caffeinated use 2.5 tablespoons.

For pour over coffee the optimal water to coffee ratio is usually between 15-17 to 1.  Meaning for every 1 gram of coffee you should use between 15 grams to 17 grams of water.  If you're having a hard time converting just keep in mind 1 gram is equal to 1 millileter (ml).  We suggest using a 13-14 to 1 ratio for using a french press.  

We understand most people don't geek out on coffee as much as we do, so use these ratios as general rule.  Depending on the brewing methodology and personal tastes the coffee-to-water ratio will vary.

What is Specialty Coffee?

Simply put...specialty coffee is the best of the best when it comes to coffee.  

The term "Specialty Coffee" was first coined by Erna Knutsen in a 1974 issue of Tea & Coffee Trade Journal.  

Specialty coffee undergoes a stringent screening process when the beans are still green (unroasted) and then evaluated during a tasting process after they are roasted called "cupping".  Cupping is the tasting process by which a highly skilled taster (much like a sommelier) evaluates and assigns scores to each of the coffee’s attributes, such as acidity, body, flavor and aroma.  Specialty coffee must possess at least one distinctive attribute in the body, flavor, aroma, or acidity; and must be free of faults and taints.  

Don't confuse "specialty coffee" with "gourmet" or "premium" coffee.  

According to the SCAA-Specialty Coffee Association of America, specialty coffee is used to refer to coffee that is graded 80 points or above on a 100 point scale by a certified coffee taster (SCAA) or by a licensed Q Grader (CQI).

Specialty Coffee undergoes a rigorous visual inspection of a 350 gram sample searching for primary and secondary defects.  Specialty grade coffee must have zero primary defects.  Premium or Gourmet coffee allows primary and secondary defects.